Z.Jova Policies

We only provide honest services.



Welcome to the Z. Jova Inc. Website!

The terms and conditions of use apply to all of our products and services.  Any use of this Website is subject to the notices, terms, and conditions of use set forth in this Agreement, which may be changed from time without notice.  Browsing or otherwise using the site indicates your agreement to all of the terms and conditions of use as currently written or as changed from time to time.  Please read these terms and conditions of use carefully before continuing.



Because all of our products are custom-made to our customer’s specifications, NO RETURNS or refund can be accepted, except when due to an error by us in processing your order.

In the event of an error by us in processing your order, you must contact us within 30 days of receiving the item for a Return Merchandise Authorization (“RMA”) of a new, unworn, unmodified item with its original jewelry tag attached.  Returns without an RMA will be refused upon receipt.  Removal of the jewelry tag voids the ability to return the item.  Authorizes returns must be postmarked within 30 days of receiving the RMA.  Upon acceptance of an authorized return with an RMA, we will adjust the item for you at no cost and will ship the item to you at no cost.



In creating our Website, we have tried to provide you with images and information about our products for your personal use.  To enhance the detail of our custom jewelry, we use both matte and shiny finishes and precious and semi-precious gemstones.  We hope the images displayed represent the color, design, and detail of the actual items.  However, there may be slight variations or distortions due to technical issues caused by your browser or computer setting. Z.Jova will not be responsible and cannot be held liable for these variations or distortions.



Our products are priced based on the latest values for precious metals and gemstones.  Prices are non-negotiable, and sales cannot be extended once they have ended.  All prices are subject to change without notice.  Items in your shopping cart and Wishlist will show the most recent price displayed for your item.  This price may differ from the price shown for the item when you first placed it in your cart.  Placing an item in your cart or Wish List does not reserve the price shown when the item was first placed there.

Any coupons or promotional codes are applied to the original price of the item.  Coupons and/or promotional codes may not be combined with any offer and cannot be applied to sale items.

Information, including prices, might be inaccurately displayed on the Website due to a system error or typographical errors.  We make every effort to avoid such errors, but if they do occur, we reserve the right to correct them.  Erroneous prices cannot be honored.  You will be notified immediately in the event of such an error relating to your order.



From time to time, the volume of custom orders does not allow us to fulfill orders within the estimated delivery times.  Should this occur, we will attempt to notify you of any delay.  Every effort will be made to avoid such delays, but we cannot guarantee delivery dates.


Use of the Website

All the images, photographs, illustrations, text, video, clips, music, software and all written and others materials on the Website (the “Z. Jova Content”) are, unless otherwise indicated, protected by laws, including copyright, design, patent and trademark laws and under all applicable international treaty provision and applicable national laws worldwide.

The Website in only for your personal use.  Any commercial use of the Website is strictly prohibited.  You may not sell, reproduce, distribute, lease, translate, communicate, modify, reverse-engineer, disassemble, decompile, display, publicly perform, report or otherwise prepare derivative or second-hand works based on or use any Z.Jova Content in any way for any public or commercial purposes.  We reserve the right, without notice you, to refuse service, terminate account, and/or cancel orders at our discretions if we believe that customer conduct violates applicable law or hurts our business.  You agree that Z.Jova will not be liable to you or any third party as a result of such refusal, termination or cancelation.  This provision will survive termination of these terms and conditions of use.

Please note that our Website may be accessed form countries outside the United States, but may contain product and services that are not available worldwide.


Trademarks and Copyrights

All trademarks, logo, slogans and service marks that appear on the Website are registered unregistered or otherwise protected marks of Z, Jova or are licensed for use by Z.Jova by third parties.  You are not authorized to use any mark without Z. Jova’s express consent in writing Misuse of any trademark displayed on the Website or any other content on the Website is strictly prohibited.  All content on the Website is either Copyright©Z.Jova or licensed for use by Z.Jova.  All rights are reserved.  The collection, arrangement, assembly, “look and feel” of all Z.Jova .  All rights are reserved. The collection, arrangement, assembly. “look and feel” of all Z.Jova Content on the Website belongs exclusively to Z.Jova.


Links and Linking

The Website may contain links to other sites operated by third parties not affiliated to Z.Jova. The inclusion of any link to such third party sites does not imply endorsement by Z.Jova of these sites. You acknowledge that Z.Jova is not responsible for the operation of or content located on or through any such site which you enter at your own risk.


Your Submissions and Unsolicited Communications

Any unsolicited communication or material that you send to Z.Jova via the Website or through social media will be treated as non-confidential and non-proprietary by Z.Jova. By sending these communications, you automatically grant  Z.Jova, a worldwide, royalty-free perpetual, irrevocable, non-exclusive license to use, copy, modify, publish, edit, sell, lease, translate, distribute, perform, adapt, create derivative or second-hand works from and display such communication or material alone or as part of other works in any form, media or technology whether now know or hereafter developed and to license such rights to others. Anything you send may be used by Z.Jova and its affiliates for any purpose without limitation.


Limitation of Liability

We try to ensure that the information provided is complete and accurate. However Z.Jova does not represent or warrant that Z.Jova Content is reliable or free from errors or that use of the Z.Jova Content will not infringe the rights of third parties. Z.Jova not represent or warrant that the technical aspects of the Website or the Z.Jova Content will be free errors or that website. Z.Jova Content or the services that make them available are free of viruses or other harmful components.  Everything on the Website is provided “AS IS” AND “AS AVAILABLE” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT QUIET ENJOYMENT, DATA ACCURACY, SATISFACTORY QUALITY, REASONABLE CARE AND SKILL AND SYSTEM INTEGRATION.

Z.Jova makes no representation or warranties the Z.Jova Content, software, downloads, graphics and links on its Website.

To the fullest extent allowed by applicable law, Z.Jova shall not be liable for any indirect, incidental, punitive, exemplary, special or consequential damages of any kind or nature arising out of or in connection with the use of the Z.Jova Content or Website or any liability relating to any interruption of business, lost profits, or lost data, regardless of the form or nature of the claim, even if Z.Jova has been advised of the possibility of such potential loss or damage.

The above exclusions and limitations will not apply in those jurisdictions where consumer protection laws do not allow the exclusion or limitation of warranties or liabilities.



You agree to indemnify and hold harmless Z.Jova, its successors, assigns, affiliates, parents, subsidiaries, service providers and consultants, their respective officers, directors, shareholders, members, employees, consultants and agents (the “Z.Jova Affiliates”), from and against any claims, damages, cost, liabilities and expenses arising out of or related to any submissions you post, or submit, store or otherwise transmit on or through the Z.Jova site or your use of or inability to use the site, including without limitation, any actual or threatened suit, demand or claim made against Z.Jova and/or the Z.Jova Affiliates arising out of or relating to the submission your conduct, your violation of these terms and conditions of use or your violation of the rights of any third party.


General Provisions

If any provision of these terms and conditions of use is found to be illegal, invalid or unenforceable, that provision shall be deemed stricken from these terms and conditions of use and the legality, validity or enforceability of the remainder of these terms and conditions of use shall not be affected.

These terms and conditions of use constitute the entire agreement between you and us in relation to the use of the Z.Jova Content or Website, and replace all prior agreement or undertaking of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by us of a breach of any provision of these terms and conditions of use shall not operate as a waiver of any other or subsequent breach.


Applicable Law and Jurisdiction

These terms and condition of use are governed by and construed in accordance with the laws of the state of New York.  Any dispute, controversy or claim arising out of or in relation to the terms and conditions of use will be adjudicated or arbitrated in accordance with these terms and conditions of use exclusively in the tribunals or forums in the County, City, and State of New York.


Privacy policy

Your privacy is important to Z.Jova.  This privacy policy tells you what information we collect when you visit our Website, why it is collected, how it is used and with whom it is shared.   This Privacy policy also describes Z.Jova’s data security practices, the choices you have regarding your personally identifiable information proved to us, and the security procedures we have to protect the misuse of your information.  Please review this Privacy Policy frequently so that you are informed about any changes to it.  By using our website, you agree to this Privacy Policy.


Your Email Address

When you contact us via email or via other direct means, we will use the information you gave us to respond to you.  When you give us an email address or send us email correspondence, we retain your email address so we can communicate with you and fulfill your order.  We do not share, sell or rent our email list to third parties for making purposes.



During the registration process on our Website, we keep the information provided by all of our customers, including your name, email address and your contact information (such as address and phone number), and financial information (such as credit card information and expiration date) as well as information about the products and services on our Website in which you are interested.  We may ask you about yourself, but you are not required to provide us with your age or gender if you prefer not to.  The information collected is for billing purposes and to fill your order.  If we have any questions about your order, we may use this information to contact you.



The security of your personally identifiable information is important to us both online and offline. Z.Jova uses encryption technology to protect your sensitive information.

When our registration/order form asks you to enter sensitive information such as a credit card number, that information is encrypted and is protected with the industry standard SSL (Secure Sockets Layer) encryption.

While on a secure page, such as our order form, a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear.

When we collect sensitive information such as credit card data, that information is encrypted and transmitted to us in a secure way. You verify this by looking for a closed lock icon at the bottom of your browser or looking for “https” at the beginning of the address of the web page.

In addition, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.

All information of a sensitive nature is stored on computers and servers contained in a secure location. The information is accessed by employees only on a need to know basis in order to perform a specific task related to your inquiry or order, such as customer service or billing.

You are free to opt out any future contact from us at any time by contacting us via the email address on our website.


Data Collection

As with most websites, Z.Jova tracks and collects information throughout the site.  The information collected includes IP (internet protocol) addresses, browser type, ISP (internet service provider) referring/exit pages, platform type, date/time stamp, and # of clicks to analyze trends, administer the site, track user’s movement in the aggregate.  Please note that information is not recorded at an individual level.  The purpose of collecting this information is to better understand how visitors use our Website and to compile statistics about which products best serve their needs.



A cookie is a piece of data stored on a site visitor’s hard drive containing information about the user.  We use both session and persistent cookies.  Usage of a cookie from our site is in no way linked to any personally identifiable information.  We use “cookies” to help is track and target the interest of our users to improve and enhance the shopping experience on our Website.  Cookies do not cause damage to your computer systems or files.  If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies.



42 WEST 48 STREET, SUITE 604, NEW YORK, NY 10036

Copyright © All Rights Reserved  Z.Jova Inc. 2019

Z.Jova Jewelry - Zodiac Letter Jewelry

Combining Letters & Zodiacs For a New Creation!